Priority Assistance to Transition Home (PATH)

Transitional Care Worker – Bilingual (English & French)

Do you want to make a difference? Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is currently seeking an experienced self-motivated individual for the position of Community Services Coordinator.

RESPONSIBILITIES

• Coordinate, implement and evaluate the delivery of the Seniors’ Transportation Program within the defined communities.

  • Ensure excellent customer service and maintain positive relationships with other agencies and Red Cross departments.

  • Assess client needs and fees based on eligibility to access the program according to established policies and procedures, referring non-eligible persons to alternative services

  • Complete required documentation, creating and updating confidential files as necessary

  • Communicate pertinent program information to clients, workers/volunteers and other agencies

  • Maintain client registration list and follow up with clients in a timely and efficient manner

  • Ensure incidents/accidents are recorded and reported within the appropriate timeline

  • Develop implementation plans for program delivery

  • Respond to client inquires in a timely and professional manner

  • Follow up on client complaints adhering to the National complaint process

  • Complete program administration and provide statistical reports as required

  • Evaluate service delivery and present findings and recommendations for improvement

  • Adhere to provincial standards in the delivery of the program

  • Review, implement, and comply with all policies and procedures as directed

  • Entering relevant client information (both live and recorded) into the Client Information Management System (CIMS)

  • Verifying the integrity of data and making corrections as necessary

  • Providing client transportation service coordination, including developing, distributing client/volunteer service schedules and informing client/volunteer changes to schedule

  • Maintaining and coordinating the transportation schedule

  • Assisting with the volunteer recruitment process, as required within the Region

  • Receiving client account payments, course payments and donations, logging cheques, issuing receipts, balancing daily cash log

  • Responding to inquiries regarding programs and services offered by the Red Cross providing information and assistance

  • Directing callers to other community agencies or information sources where appropriate

  • Fleet Management - across the District (therefore must be able to travel throughout the District if required)

  • Assist with recruiting, training, coordination and evaluation of Volunteer Drivers

  • Performing other duties as required

  • Job description may be subject to change
    
     

QUALIFICATIONS

The minimum qualifications for this position are specialized post-secondary education in relevant human resource/community social services and between 3-6 years of job-related work experience, or an equivalent combination of education and experience.

• Excellent computer skills in Microsoft Office software applications (i.e. MS Word, Excel, and MS Outlook)

• Organizational skills and the ability to understand detailed information

• Strong written and verbal communication skills

• Integrity and approachability

• Excellent verbal and written communication skills

• Exceptional organizational skills, interpersonal and teaching skills

• Ability to prioritize and handle multiple tasks

• Ability to work non-traditional hours and travel as required

• Bilingualism is a requirement (English and French)
   

  WORKING CONDITIONS

  The work is performed in an office environment that is clean and comfortable. Hours of service are based on 35-hour work weeks, Monday to Friday

  Please note that there is no relocation package for this position.

  This position requires a successful Canadian criminal record, reference check, valid provincial driver’s license, and First Aid certification (training provided). The Canadian Red Cross Society is an equal opportunity employer.

  The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.

  Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.