The Administrative Assistant will provide administrative support to the branch with regards to Company communications, report preparation, correspondence, and the maintenance and organization of files. Provide excellent customer service to internal and external customers.

Job Duties:

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
• Answer incoming and make outgoing customer telephone calls
• Receive and resolve, within established guidelines, customer questions and concerns
• Track customer information and concerns and enter data into database
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment
• Maintain new account files
• Download, distribute and answer all customer account inquiries received via email
• Take web request and process payments by phone.
• Enter vendor invoices for payment
• Perform other duties as assigned by your supervisor

Knowledge, Skills, and Competencies:

• High School Diploma or GED required.
• 2-year college diploma in business administration or related field and/or experience in an administrative capacity would be preferred.  Training will be provided.
• Excellent skills in the use of Microsoft Office, Excel, Outlook, and Word.
• Excellent interpersonal skills and professionalism.
• Ability to effectively communicate with others verbally and in writing.
• Demonstrate ability to pay close attention to detail and maintain a high level of accuracy

Working Conditions:

• Work in indoor office environment 95% of the time.
• Work in front of computer terminal for the majority of the day.
• Noise level is usually moderate.

Position is Full Time and includes company benefits as well.