Job Type: Full Time

Hours: 8:00am – 5pm

Location: Timmins, ON CANADA;

Year(s) of Experience: 2+

Number Of Positions: 1

ReadyQuip Sales and Services Ltd. is an established distributor within the province of Ontario. We pride ourselves in our superior products, and exceptional customer service with an incomparable team of employees. We offer a challenging yet rewarding professional environment with great benefits and endless career opportunities.

We at ReadyQuip are currently looking to grow our team and expand our organization. We are searching for a dedicated, and self-motivated individual that can help bring ReadyQuip to the next level.

 KEY ACCOUTABILITIES:

·       Process service work orders, reports, invoices and warranty claims

·       Prepare quotes and invoices for customers

·       Assist with scheduling to maximize productivity

·       Assist with work-in progress in a timely fashion

·       Monitor work-in-progress reports with Product Support Supervisor/Service Manager and Technicians to manage company objectives within the invoicing process

·       Provide support on time-card entry for payroll and work order purposes

·       Maintain service history within Service Scheduler

·       Ensure internal and external customer requirements are met in an efficient, knowledgeable and professional manner

·       Ensure internal company vehicle maintenance is completed as recommended by manufacturer

·       Monitor rental fleet utilization and maintenance contracts to ensure maintenance as recommended by OEM

·       Monitor telematics for equipment maintenance scheduling and equipment issues for both internal/external customers

·       Maintain training register for all technicians and employees

·       Maintain travel log for all remote site staff and co-ordinate staff travel logistics including, flights, accommodations and customer protocol registration

• Promote customer satisfaction and follow up repairs

·       Participate and promote in safe and environmentally sound work behaviors and practices at all times in support of Readyquip’s Health and Safety Policy/Program(s) and best practices

·       Provide administrative support inter-department, including answering/directing calls

·       Special projects as required

QUALIFICATIONS:

·       Bilingual in French and English, oral and written

·       2+ years equivalent experience in coordinator role

·       A customer centric self-starter with excellent analytical, organizational, interpersonal and communication skills

·       Self motivated, adaptable to constantly changing priorities and schedules with a sense of urgency in a fast paced, deadline driven environment

·       Heavy equipment certified technician possessing either: journeymen, red seal or equivalent certificate, preferred

·       Working knowledge in heavy equipment industry

·       Must be able to read and understand prints (hydraulic & electrical), drawing and technical bulletins

·       Must possess good relationship management, interpersonal and communications skills

·       Demonstrated computer skills

·       Work evening shifts and weekends as required

·       Completed post-secondary education

·       A team player with a strong customer service orientation.

·       Good organizational skills.

·       Must have a good driving record (copy of drivers’ abstract may be required)

·       Excellent communication, negotiating, analytical and organizational skills

·       Excellent customer service

·       Knowledgeable with Microsoft applications along with basic computer skills

·       Working knowledge of competitors equipment

·       Effective team player with strong business with good judgment

CHARACTER COMPETENCIES:

·       Ability to multi task

·       Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

·        Judgment & decision making: choosing appropriate actions based on common sense and cost-benefit analysis

·       Coordination: adjusting actions in relation to others’ actions

·       Leadership and persistence in face of obstacles

·       Achievement driven

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please. Readyquip is an equal opportunity employer.

Readyquip Sales and Service Ltd is currently accepting applications for the

Following position:

PRODUCT SUPPORT COORDINATOR

These positions offer a very competitive salary and

Comprehensive employee benefit package.

Send Resume in confidence to:

ReadyQuip Sales and Service Ltd.

P.O. Box 2140

3088 Riverside Drive

Timmins, ON   P4N 7X8

Fax: (705)268-7707

Attention: Human Resources

e-mail: [email protected]

ONLY THOSE CONSIDERED WILL BE CONTACTED. NO PHONE CALLS PLEASE

$1000 signing bonus after 3 months*

*successful target completion met.